We strive to deliver a delightful shopping experience. However, due to the handmade nature of our products, we have specific policies in place:
Cancellations:
Once an order is placed and confirmed, it cannot be cancelled.
Returns:
We do not accept returns unless the product is damaged upon delivery.
Refund Eligibility:
Refunds are issued only under these conditions:
- Item is damaged during transit
- An unboxing video is provided showing the issue
- We are contacted within 24 hours of delivery
Refund Process:
- After review, refunds are processed within 7–10 working days
- Refunds are credited back to the original payment method
📧 For concerns or claims: support@kraftykandles24.in